FAQs

Can I use this site even though I do not get my gluten free food on prescription?

Yes, you can. You can create an order which your community pharmacist will process but you will pay for all the items you order. 

I am not registered with a Tayside General Practice, can I use this site?

Yes, but only if you are happy to pay for the order. Other Health Boards in Scotland have not adopted this way of working just yet. You can create an order which your community pharmacist will process but you would have to pay for that order. 

My community pharmacist does not accept emails. What do I do? 

You can print your order off and then take the paper copy to your community pharmacist instead. 

Can I do repeat prescriptions?

Yes, you can do this by saving the pdf of your prescription to your computer and printing this same document to give to your pharmacist.

Do I have to use this site to order my gluten free food?

No, you do not have to use this site if you are in Tayside but patients do find it easier. The paper based system still operates and therefore you have a choice of what system you use.

My printer is not working, what do I do? 

If you go to your local public library you will get access to a PC and be able to print off the order from the site.

Can I alter the number of units I have been given by the dietitian?

No, the units are based on UK guidelines and the have been set to ensure that your nutritional needs are met. If you feel you are not getting enough units then you must contact your dietitian and she will reassess your diet and look at your individual gluten free food needs.

Can I sell the gluten free food I receive on prescription?

No, your gluten free food has been prescribed for you and paid for by ever decreasing NHS budgets.

I missed collecting my fresh bread on time. Can I re-order this month?

No, not unless you have any spare units. Once you have used your unit allocation for a month then you can not go beyond that. Fresh breads are expensive items and therefore require collection within the allocated time frame.